Terms & Conditions

1.1 These general conditions and special terms of sales between the company and customer determine the rights and obligations of each party.

1.2 Moving Company with its headquarter office is located at Rue de la Banque 3, CP21, CH-1701 Fribourg registered under the identification number CHE 114.166.386. The company has an official website, accessible at the address https://move.alpwebmaster.com/.

1.3 Only the customer has the right to benefit from the services of Moving Company. Any other use or resale of its services in favor of a third party is prohibited. All services provided by Moving Company are performed in accordance with these general Terms & Conditions.

2.1 The contract between the Customer and Moving Company is considered concluded once the electronic request is received. It is from the moment that the rights and obligations between the Customer and Moving Company come into force.

3.1 The cost is payable only through a bank transfer. The Company sends an electronic invoice to the Customer following the completion of the service.

3.2 In the event of a payment incident, the Company has the right to claim late interest calculated based on the legal rate in force and applicable from the date of the summons to pay.

4.1 “Riddance” represents the removal of goods and their transportation services. Before booking the requested service, a free estimate describing the characteristics of the proposed operation is provided by the company to the customer. It defines special conditions, which supplement these general terms.

4.2 The unused volume of the transport unit remains at the free disposal of Moving Company. The latter is authorized to entrust the execution of the order to another service provider. Any riddance order implies that it can be carried out under normal conditions; major roads, as well as streets and paths to the buildings where the loading and unloading take place, must be accessible to movers.

4.3 In the presence of gardens or other obstacles of the same type, normal access assumes a maximum distance of 15 meters between the vehicle and the entrance to the building. Corridors, stairs, etc. must allow smooth transportation. In addition, the official regulations must allow the moving to proceed as planned.

4.4 In all other cases, the cost of the Relocating/Riddance services are increased according to the additional work. Moving Company will transfer the objects and effects which form part of the estimate or forming part of a list provided by the customer. In the event of additional volume, the move's expenses may be increased accordingly or by an agreement.

5.1 The company is responsible for the furniture and objects entrusted to it, except in cases of force majeure, inherent defect or a customer's flaw. It declines all the responsibility of incomplete operations by its agents or substitute intermediaries.

5.2 When the company does not carry out the packaging, the contents of the parcels packed by the customer cannot constitute foreseeable damage except for a precise inventory (article 1150 of the Civil Code).

6.1 In the event of the customer's absence at the delivery addresses indicated by them, or essential impossibility not being the fault of the company, the furniture is automatically placed in a furniture warehouse, at the behest of the company and at the customer's expense.

6.2 By any appropriate means, the company reports to the client on this deposit operation, which terminates the relocating contract.

7.1 The presence of the Customer or his representative is compulsory both at loading and delivering process: the latter must check, before the departure of the vehicle, that no object has been forgotten in the premises and outbuildings where the furniture or parcel was located. The Company's representative is entitled to require the Customer to document any deterioration in written form prior to the move.

8.1 The contract is deemed to have been concluded and takes effect between the Company and Customer, on the day when the dates of the services are definitively fixed between the parties.

8.2 In the event of cancelling any type of service, the Customer must inform in advance Moving Company in a written form.

8.3 If the cancellation occurs less than 14 days before the scheduled service, the Customer owes 30% of the agreed amount as a lump sum compensation for the costs and activities carried out.

8.4 If the cancellation occurs less than 72 hours before a given service, the Customer owes 80% of the agreed amount. If these deadlines are not respected, the service is fully billed.

8.5 Unless otherwise stipulated in the special conditions, any sum paid in advance is deemed to be a deposit. Except in cases of force majeure explained below:
- In the event of termination by the Customer, the deposit is not refunded.
- In the event of termination by the Company or failure of the latter, the professional affords the charge of restitution of 150%.